If you need a service request or information from the Township of Springfield - Town Hall wants to help. QALERT is a new Citizen Service Request System intended to allow government employees to manage citizen service requests better, increasing efficiency and lessening the response time to citizen service requests. Citizens expect a certain level of online services and QALERT is an easy way to let us know of your service request via the internet.
QALERT will allow the Township a clear picture of citizen's needs - while maintaining data on those interactions that is easy to manage, access, and turn into information. The Township can use that information to offer better services and improve staff efficiency.